Hong Kong Hotels respects your privacy and will adhere to the following policies.
1. INFORMATION COLLECTION AND USE
1.1 We may collect information from users at several points on our website, and may use this information to compile statistics about web usage, in order to improve our services.
1.2 Hong Kong Hotels is the sole owner of the information collected on www.hongkonghotell.com.
1.3 We may use the information we collect to create profiles of our users. A profile is stored information on individual users that details their viewing preferences, and it is tied to the user's personally identifiable information. This profile may be used to tailor a user’s visit to our website and to direct marketing promotions to them. We do not share your profile with other third parties.
1.4 If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or remove users’ personally identifiable information. This can usually be done by emailing us.
1.5 Like most standard website servers we use log files. These includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use log files to analyze trends, administer the site, track users' movements in the aggregate, and gather broad demographic information. IP addresses, etc. are not linked to personally identifiable information.
1.6. We may share aggregated (non-personally identifiable) demographic information with our partners and advertisers.
1.7. We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
1.8. In the event that Hong Kong Hotels goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via a notice on our website for 30 days prior to a change of ownership or control of their personal information.
1.9 Legal Disclaimer: Though we make every effort to preserve user privacy, we may need to disclose personal information if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our website.
2. COMMUNICATIONS FROM HONG KONG HOTELS
2.1 We communicate with users on a regular basis to provide the services they have requested and to deal with issues relating to their accounts. We reply via email or phone, in accordance with the user's wishes.
In the event that Hong Kong Hotels introduces an electronic newsletter service, we shall adopt the following policies:
3.1 If a user wishes to subscribe to our newsletter, we shall ask for contact information such as name and email address.
3.2 We shall send all new members a welcoming email to verify password and username.
3.3 Subscribers will occasionally receive information on products, services, and special deals, as well as the newsletter. We shall offer the option to opt out of these further types of communication.
3.4 Users who no longer wish to receive our newsletter and promotional communications will be able to unsubscribe from these communications.
This website contains links to other sites. Please be aware that we, Hong Kong Hotels, are not responsible for the privacy practices of such other websites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. The current privacy statement applies solely to information collected by this website.
5.1 This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.
5.2 When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
5.3 We also do everything in our power to protect user information off-line. All of our users’ information is restricted to our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
5.4 Employees are kept up-to-date on our security and privacy practices, and when new policies are added, our employees are notified and/or reminded of the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
6. SUPPLEMENTAION OF INFORMATION
6.1 In order for us to properly fulfil our obligations to users it may be necessary for us to supplement the information we receive with information from third-party sources.
6.2 We may purchase third-party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. We may use this information to enhance or overlay the ‘profile’ of individual users. This aggregate marketing data may therefore be tied to the users’ personally identifiable information.
7. NOTIFICATION OF CHANGES
7.2 If we wish to use users’ personally identifiable information in a manner different from that stated at the time of collection, we will attempt to notify users via email and ask their permission to use their information in this different manner. If we cannot contact users in this way, then their personal information will not be used in the new manner.